Wan and Fang received no refund after returning goods. The court found the platform failed to take necessary measures over merchant funds and imposed joint liability. This does not make platforms automatically liable in every refund dispute.

Wan and Fang received no refund after returning goods. The court found the platform failed to take necessary measures over merchant funds and imposed joint liability. This does not make platforms automatically liable in every refund dispute.

万某某、房某某网购退货后未获退款。法院结合保证金及资金监管情况，认定平台未采取必要措施并承担连带责任。此结论不表示平台对所有退款争议都自动担责。