Where operators sell goods via the internet, television, telephone, or mail order, consumers have the right to return the goods within seven days of receipt without giving reasons, except for:
(1) Custom-made goods;
(2) Fresh and perishable goods;
(3) Digital products such as audio-visual products and computer software downloaded online or unsealed by the consumer;
(4) Delivered newspapers and periodicals.

Other goods that by their nature are unsuitable for return, as confirmed by the consumer at the time of purchase, are also excluded.

Returned goods shall be intact. The operator shall refund the price paid within seven days of receiving the returned goods.

经营者采用网络、电视、电话、邮购等方式销售商品，消费者有权自收到商品之日起七日内退货，且无需说明理由，但下列商品除外：
（一）消费者定作的；
（二）鲜活易腐的；
（三）在线下载或者消费者拆封的音像制品、计算机软件等数字化商品；
（四）交付的报纸、期刊。

除前款所列商品外，其他根据商品性质并经消费者在购买时确认不宜退货的商品，不适用无理由退货。

消费者退货的商品应当完好。经营者应当自收到退回商品之日起七日内返还消费者支付的商品价款。